![]() ![]() ![]() Unfortunately, penalties will be imposed by all shipping companies if a parcel is particularly large in size compared to its weight, this is commonly known as “voluming out”. In the majority of cases this allows automatic shipping options for each order to be chosen at the checkout. Our database knows the weight of every part listed on our website. Where possible we will try to provide a choice of shipping options. Please confirm what extra charges your order is likely to incur before confirming the order with usĪs an international mail order company, our focus is to get parts to our customers as quickly and economically as possible. Flying Spares Ltd cannot advise on, or be responsible for, any Customs or Import Duties or Taxes that are subsequently imposed on your order once it arrives in your country.If your final order is over $1000AUD we will refund any GST charged prior to despatch of the goods as it will be collected at point of entry into Australia This scheme only currently applies to orders that are below a threshold of $1000 AUD. As such, we will charge 10% GST on all Australian orders at the checkout. Australian customers - The Australian government requires us to register for their Simplifed GST scheme which covers low value goods, online services and digital products.All customers from outside the UK will not have VAT added to their orders.All UK customers will automatically have VAT added to their orders.All parts on our website are shown with their prices exclusive and inclusive of UK VAT (currently 20%).Returns apply to standard products only - please contact us prior to arranging a return to confirm. ![]() Original carriage and returns fees will NOT be refunded. Goods must be found to be in their good original unfitted condition in order to credit the full item amount and the restocking fee must be paid prior to return. We accept returns on standard products only within 30 days of receipt providing the goods are in their original unfitted good condition, there would be a 20% restocking fee of the product incurred and you would be required to return the goods to our premises yourself. If you wish to upgrade your delivery to a morning (pre-12pm) delivery, this is a possibility however it would be an additional charge of £10.00 + VAT per box sent. Please note: NO CLAIM FOR DAMAGES CAN BE MADE IF GOODS ARE SIGNED FOR AND ARE LATER FOUND TO BE DAMAGED.Īlso please note, on the day of delivery it is not possible to call prior to the delivery. Goods must be opened and checked for any damage whilst the driver is present – if damage is found the goods MUST be refused with the driver. ![]() If no-one is at the delivery address to accept the goods and a re-delivery needs to be arranged you will be charged for the re-delivery.Īll boxes must be opened and checked for any damage before being signed for. If the delivery is after 5pm then damage needs to be reported to APC Ltd before 10.00am on the next working day. Please be advised delivery vehicles are 7.5ton so therefore if access is an issue, we MUST be informed prior to delivery date being arranged otherwise if delivery fails due to access issues you will be charged for re-delivery. Our carrier can not provide a timed delivery service. Please note the chosen service as above is a scheduled delivery slot. This is between the hours of 8.00am until 5.30pm. We use a carrier to deliver most of our products (excluding Large & Extra Large Cheltenhams) – we will always contact you to arrange the delivery prior to shipping as the carrier’s terms and conditions must be adhered to. Next working day delivery is available if ordered before 1pm prior working day, on stock items only. ![]()
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